Have a question? Maybe our Delivery & Shipping T & C’s can answer it.

Delivery and Shipping:

Items in stock will be with you via Royal Mail recorded and insured signed for delivery.  Usually reaching you within 3-5 days of ordering.

Fear not as if your desired design is showing as out of stock we can assure you it will not be for long.  For urgent orders email us: [email protected]

UK mainland secure postage Free of Charge

Worldwide EU: Please email [email protected] to place order

Rest of the world: [email protected] to place order

Payment methods:

We want you to have the most efficient, stress free and upmost confidence when you buy from us. We currently use PayPal to allow you to purchase goods or services online using any major credit card or bank account. We want you to order with confidence and peace of mind that for credit card number and details remain secure and private 

What is Paypal?

PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.

All payments will be made over a secure encrypted connection so credit cards numbers and private details can not be stolen in transit, this is as secure as online ordering can be.

All payment processing is handled by paypal which processes thousands of transactions per day.

Why do you use Paypal?

Because we want you to order from us with confidence.

We never handle or even see your credit card or bank account details. All credit card processing is handled by Paypal whom primary concern is security.

With a Paypal account you can pay for goods and services using Mastercard, Visa, Solo or Switch.

Quote: “We seek to become the global standard for online payments, offering our service to users in 38 countries including the United States. We have over 20 million registered users, including more than 3 million business accounts. Our account base is growing by an average of 28,000 accounts per day, with virtually no traditional sales or marketing.” Paypal website

Quote: “PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.” PayPal website

I have a promo code / gift voucher, where do I redeem it?

Once you’ve added your accessories to your bag, Enter your promocode in the box at the checkout page to receive your discount.  Having problems email us: [email protected]


A simple process here at Polly & Bella…..

We rarely experience a return but in the event your item arrives faulty please email us immediately at : [email protected]

We operate a 7 days return policy.  Please notify of your intent to return via email immediately: [email protected] and all items must return in original packaging and unused (we check you know) …. 

The exception to our returns policy is earrings, we cannot accept returns for earrings for hygiene and health and safety reasons.

Returns should be made to: 

Polly and Bella

2 Fauldswood Crescent





Your full payment minus the postage will be paid to your account and email will be sent to notify you of this.

Lost Goods

Please contact us if you have not received your goods within 7 days of shipping confirmation email at [email protected] We will take up the matter with Royal Mail to rectify the situation.

*Please be aware that it is your responsibility to provide full and correct delivery details including postcode (if applicable). We are unable to accept responsibility for orders which fail to be delivered due to an incomplete or incorrect delivery address or post code.

Polly and Bella is a luxury brand that delivers high quality Hair accessories and jewellery with a vintage and contemporary feel. We use only the finest Swarovski, Austrian and Czech crystals and comply with the EU Nickel Directive. 

Our accessories cater mainly to providing high fashion accessories for special occasions, and as such , making you feel special is our first priority.  We welcome reviews good and if you feels so bad…..We are always willing to change and tailor our service to meet your needs.  If you wish to express any views to us please write to :

Polly and Bella

2 fauldswood crescent